AURAYA EXCHANGE POLICY

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AURAYA EXCHANGE POLICY

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At Auraya, your satisfaction is our priority.

If your item is not suitable, we are here to help.

✅ WHAT IS ELIGIBLE FOR EXCHANGE:

- Item received defective or damaged

- Item different from your order

- Item with a manufacturing defect

⏱️ DEADLINE: 7 days from the date of receipt

📦 CONDITION: Unworn item, in its original packaging

📲 HOW TO PROCEED:

Contact us on WhatsApp within 7 days of

receipt with a photo of the item.

We will quickly arrange a solution — no complications.

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⚠️ Note: We do not offer cash refunds

for cash on delivery payments.

Exchange is the proposed solution.

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Questions? Message us on WhatsApp, we respond

within 24 hours. 💛