FAQ

How can I place an order?

Add your item to the cart, fill in your delivery address, and confirm. No account required.

 

What is the delivery time?

2 to 5 business days anywhere in Morocco. (excluding weekends)

 

How does cash on delivery work?

You pay in cash directly to the delivery person upon receipt of your package. No online payment required.

 

Is delivery really free?

Yes. 100% free delivery anywhere in Morocco, with no minimum purchase.

 

Can I return an item?

Contact us via WhatsApp within 48 hours of receipt if your item has a defect.

 

How do I know my size for a waist chain?

Measure your waist circumference in centimeters with a tape measure. Our chains are adjustable and suitable for waist sizes 60–100 cm.

 

How do I care for my Auraya jewelry?

 

Our jewelry falls into two categories:

 

- Everyday Resistant Pieces:

  Resistant to perspiration, light rain, and splashes.

  Avoid prolonged immersion in pools or the sea.

 

- Precious Pieces:

  Avoid water, prolonged sweat, and perfumes. Remove before

  showering or sports. Store in the provided pouch.

 

In all cases, store your jewelry in its box to

maximize its lifespan. ✨